What Do Marks on Stones Have to Do with Business Decisions? From 1831 to 1993, British surveyors used carved symbols in stone, like the one in the photo, to mark topographical heights and distances across the country. These reference points, known as "benchmarks,"...
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Business Strategy and Evolution
Operational excellence
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Digital transformation
Organizational Transformation
Lessons from 10 Years of Transformation in Back-Office Functions
As internal functions, back-office tasks, whether payroll processing or purchase order issuance, face no competition: without a market, there’s no way to prove if they’re competitive or not. Outsourcing is only applicable under certain conditions and mainly for large...